Privacy Policy

This Privacy Policy applies to the services offered by Gary & Tracey Londen, trading under the registered name Needstuff, and accessible via info@garytraceylondon.com.

We are committed to respecting the privacy of our valued customers and ensuring that the personal information you provide to us is treated with the utmost confidentiality and processed in compliance with all applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

 

1. Who We Are

Storename: Gary & Tracey London

Tradename: Needstuff

Email Adress: info@garytraceylondon.com

Opertional Hours:

MON/FRI: 09:00 AM - 06:00 PM

SAT/SUN: 10:00 AM - 05:00 PM

 

2. Data Collecte

We collect personal data that you provide to us when placing an order, creating an account, or interacting with our website. This data is essential for fulfilling our contractual obligations to you.

The types of data we may collect include:

  • Identity Data: Full Name, Title.

  • Contact Data: Shipping and Billing Address, Email Address, Phone Number.

  • Financial Data: Details required for payment processing (Note: full payment details are processed securely by our trusted payment providers and are not stored by us).

  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data: IP address, browser type and version, time zone setting and location, device information, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services (e.g., browsing history, pages viewed).

 

3. Purposes of Data Processing

We use your data for the following essential and legitimate purposes:

  • Order Fulfillment: To process your payment, execute and ship your orders, and manage returns and exchanges.

  • Customer Communication: To provide you with customer service and support, and to send you non-marketing updates such as order confirmations and shipping notifications.

  • Service Improvement: To analyze website usage, improve the quality of our services, and personalize your shopping experience.

  • Marketing: To send you promotional materials about our products and offers, only where you have explicitly given consent (you can opt-out at any time).

  • Legal Compliance: To comply with legal and regulatory obligations, and to prevent fraud.

 

4. Sharing Data with Third Parties (Dropshipping Fulfillment)

Your data is shared exclusively with third parties when it is strictly necessary for the execution and fulfillment of your order and the provision of our services.

CRUCIAL FOR OUR MODEL: As Needstuff operates on a dropshipping model, we must share essential data with our trusted suppliers and logistics partners (fulfillment partners) to ensure the product is shipped directly from their warehouse to your specified address.

This data sharing is strictly limited to the following categories of partners and the minimum data required:

  • Fulfillment & Logistics Partners: Your Full Name, Shipping Address, and Contact Data are shared to enable the direct shipment of the ordered goods.

  • Payment Processors: Financial data is shared to securely process transactions and prevent fraud.

  • IT & Service Providers: Partners who help us operate our website and manage our business systems (e.g., website hosting, email services).

  • Legal Authorities: When legally required or to protect the rights, property, or safety of Gary & Tracey Londen, our customers, or others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

5. Data Retention

Your personal data will be retained only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. This typically means we keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for seven years after they cease being customers for tax and legal purposes.

 

6. Use of Cookies

Our website uses cookies and similar tracking technologies to:

  • Improve Functionality: Ensure the smooth operation of the shopping cart and user experience.

  • Analyze Usage: Understand how our visitors use the site to help us improve its design and content.

  • Support Marketing: Personalize content and advertisements.

By using our website, you consent to the use of cookies. You have the ability to accept or decline cookies. You can manage your cookie preferences via your browser settings at any time.

 

7. Your Data Protection Rights

You have the following rights concerning your personal data:

  • The Right to Access: Request a copy of the personal data we hold about you.

  • The Right to Rectification: Request correction of inaccurate or incomplete data.

  • The Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.

  • The Right to Object: Object to the processing of your data, particularly for direct marketing purposes.

  • The Right to Data Portability: Request that we transfer your data to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us directly via email: info@garytraceylondon.com.