Payment policy

At Gary & Tracey Londen, trading as Needstuff, we strive to offer a smooth and secure checkout experience. We provide various secure payment methods to accommodate our international customer base. Please note that the availability of specific payment options may differ based on your geographic location and local financial regulations.

 

1. Accepted Payment Methods

We partner with trusted third-party payment processors to offer a wide range of popular and secure payment options. The final list of accepted methods will be presented to you during the checkout process. These may include, but are not limited to:

  • Credit/Debit Cards: Visa, MasterCard, American Express.

  • Local and European Methods: Google Pay, Apple Pay, Shop Pay

 

2. Security and Data Protection

The security of your financial data is paramount.

  • All transactions and data transfers are processed through a secure, industry-standard SSL (Secure Socket Layer) connection.

  • We do not directly collect or store your sensitive payment information (such as full credit card numbers or banking details) on our servers. This data is handled exclusively by our trusted, PCI DSS-compliant third-party payment service providers.

 

3. Order and Payment Processing

  • Processing Condition: Your order will only be fully processed, verified, and sent to our international supplier for fulfillment after the payment has been successfully completed and confirmed by the payment provider.

  • Payment Failure: Orders with pending, failed, or incomplete payments will be placed on hold or automatically canceled if the payment is not finalized within a specified time frame.

 

4. Refunds

If you are entitled to a refund (for instance, following a return approved under our Return & Refund Policy), we adhere to the following procedure:

  • The refund amount will be credited back to the original payment method used for the purchase.

  • We aim to process and initiate the refund within 30 calendar days following the successful receipt and inspection of the returned item by our international supplier. Note that the time it duurt for the refund to post to your bank account or card is subject to your bank's processing times, which is beyond our control.

 

5. Contact Information

For any questions or concerns regarding payments, billing, or security, please reach out to our team:

  • Email: info@garytraceylondon.com